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Artificial Intelligence1 min read

Questions to ask before an organisation adopts an AI tool

By Samuel Adeyemi

Written for Malachain: the essentials, without the noise.

Adding an AI tool to a workflow is a decision about risk as much as about efficiency. Start by writing down what the tool will decide or suggest, who is affected by those outcomes and what happens when it gets something wrong. A tool that drafts internal notes needs far less scrutiny than one that screens job applicants or answers customers about their accounts.

Ask the supplier how the system was tested, what data it was trained on and how your own data will be stored. Decide who reviews its output and how errors are reported and corrected. Run a small pilot with real cases before a full rollout, measure the results honestly, and keep a person responsible for every decision that significantly affects someone.

The most useful step is usually the first one. Pick a single suggestion, try it for a couple of weeks, and then decide whether it is worth keeping. Small, steady improvements last longer than ambitious plans that are hard to maintain once everyday life gets busy again.

It also helps to talk the subject through with friends or colleagues who have tried something similar. Their experience points out the details that guides leave out: how long things really take, which costs were unexpected, and which shortcuts turned out to be a mistake.

There is more to learn on this subject, and the linked website goes into greater depth. Treat this article as an introduction rather than the final word, and check any important decision against up-to-date, reliable sources before relying on it.

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